Braintrust is seeking an experienced Lead AI-Native Technical Solutions Engineer to spearhead the client onboarding and implementation of our new Automated AI workflow & Agents platform called Braintrust Nexus. In this role, you will be the primary technical lead guiding mid-market and enterprise clients through the entire platform adoption lifecycle – from initial discovery of requirements through to full production deployment. You will work closely with client stakeholders to understand their business processes and technical environments, then collaborate with Braintrust’s internal automation team to build customized AI-driven workflows and agents that streamline those processes. This is a high-impact, client-facing role that requires both deep technical expertise in systems integration and automation, and excellent communication skills to ensure our clients succeed with cutting-edge AI solutions. Note: This role is fully remote and U.S.-based, and due to the client-facing nature of the work, native-level English fluency is required.

Responsibilities

• Lead End-to-End Client Onboarding: Guide enterprise clients through the full onboarding journey for Braintrust Nexus, from initial discovery sessions to production go-live. Ensure clients’ needs and success criteria are captured and met at every stage of the implementation.
  
  
• Discovery & Process Documentation: Run structured discovery workshops with client stakeholders (via surveys, video calls, and AI-based tools) to gather detailed business requirements. Document end-to-end business processes across departments and identify candidates for automation (i.e. tasks or workflows that can be streamlined with AI/automation).
  
  
• Technical Integration & Credentials Gathering: Collect, organize, and secure all necessary IT system access for integrations. This includes gathering API credentials, tokens, and permissions for systems such as applicant tracking systems (e.g. Bullhorn), HRIS (e.g. Workday), ERP (e.g. NetSuite), payroll and timekeeping systems (e.g. ADP, Kronos), communication/collaboration tools (e.g. Google Workspace, Slack), business intelligence tools (e.g. Looker), LinkedIn Recruiter, and other relevant enterprise software. Ensure seamless integration of Nexus with these systems.
  
  
• Collaborate with Nexus Factory Team: Work closely with the Braintrust Nexus Factory – a team comprising Automation Specialists, DITMs (Developers in the Middle), and our Braintrust Pilot engineering resources – to design, build, and refine custom automation workflows and AI agents. Translate the documented processes and client requirements into actionable specifications for the development team. Participate in iterative reviews of the workflows/agents being built, providing feedback to align the solution with client expectations.
  
  
• Oversee Testing & Deployment: Coordinate and support User Acceptance Testing (UAT) with client users to validate that the Nexus workflows and AI agents perform as intended in a real-world setting. Troubleshoot any issues that arise during UAT, working with engineers to implement fixes or adjustments. Once approved, orchestrate the smooth promotion of new workflows and agents into the client’s production environment, ensuring minimal disruption to operations.
  
  
• Client Training & Enablement: Develop training materials and lead training sessions to educate client teams on how to use Braintrust Nexus, including how to interact with the AI agents and automated workflows. Ensure end-users and administrators are comfortable with the new tools, understand best practices, and can effectively oversee the AI-driven processes (knowing when to intervene or provide feedback to continuously improve the system).
  
  
• Post-Deployment Support & Continuous Improvement: Serve as a long-term technical partner for the client alongside the Braintrust Automation Pod (our ongoing support team). Provide prompt support for any post-deployment issues or inquiries, and gather client feedback on Nexus performance. Identify opportunities to further optimize or expand automation within the client’s operations, and coordinate with the Automation Pod to implement additional enhancements over time. Maintain a high level of client satisfaction through excellent service and proactive engagement.
  
  

Required Qualifications

• Experience: 7+ years of experience in technical consulting, systems implementation, and/or workflow automation. Proven track record of leading complex software or enterprise system deployments for clients from planning to rollout.
  
  
• Enterprise Systems Knowledge: Hands-on familiarity with major IT systems used by staffing firms and corporate HR operations – especially Applicant Tracking Systems (ATS), Human Resources Information Systems (HRIS), Enterprise Resource Planning software (ERP), payroll and timekeeping platforms, and communication/collaboration tools. (Examples: Bullhorn ATS, Workday HRIS, NetSuite or similar ERP, ADP or Kronos for payroll/time, Google Workspace/Slack for collaboration, etc.) You should understand how these systems work and how to integrate with them via APIs or other methods.
  
  
• Business Process & Automation Savvy: Deep understanding of business process documentation and analysis. Able to map out complex workflows across various departments and identify where inefficiencies or manual effort can be eliminated through automation. Familiar with enterprise automation concepts and best practices for redesigning processes with AI Agents / automated workflows in mind.
  
  
• Technical Integration Skills: Strong experience with API-based integrations and data flow management between systems. Comfortable handling technical aspects of credential and token management, data mapping, and configuring integration middleware or workflow tools. Ability to read and write JSON/XML, work with webhooks, etc.  You do not need to be a software developer – no coding required.
  
  
• Client-Facing Communication: Excellent communication and interpersonal skills with a consultant’s mindset. Capable of translating technical details into business-friendly explanations and vice versa. Native-level English fluency (written and spoken) is required, as you will be leading meetings, drafting documentation, and providing training to English-speaking clients.
  
  
• Strong organizational skills:  you’ll be managing several clients at once and need to not let anything fall through the cracks!
  
  
• Cross-Functional Collaboration: Proven ability to work cross-functionally and coordinate between different teams. Comfortable collaborating with software engineers, product managers, operations/support staff, and client-side technical teams. You can project-manage an implementation, keeping all parties aligned on timelines, deliverables, and expectations.
  
  

Preferred Qualifications

• Staffing/HR Tech Domain Experience: Prior experience working in the staffing industry or with HR technology solutions is highly beneficial. Understanding the nuances of recruiting, onboarding, payroll, compliance, etc., will help you ramp up quickly in addressing client use cases for Braintrust Nexus.
  
  
• Automation & AI Toolset: Background with modern automation tools, AI agents, or workflow engines.  Any exposure to building or managing AI-driven automation solutions is a strong plus.
  
  
• Braintrust Product Familiarity: Familiarity with Braintrust AIR (our AI Recruiter platform) and Braintrust Nexus (or similar AI automation products) is a bonus. If you’ve used or implemented AI-based interviewing, recruiting, or automation software before, or if you can quickly learn new AI platforms, it will help you excel in this role.
  
  

Location & Compensation

Location: This is a 100% remote position, U.S.-based only. You must be physically located in the United States and legally authorized to work in the U.S. (Unfortunately, we cannot offer sponsorship for work visas at this time.) While the role is remote, you should be able to work U.S. business hours and occasionally adjust to client schedules as needed.

Compensation: We offer a competitive compensation package commensurate with experience and qualifications. This includes a base salary with potential performance bonuses, along with a comprehensive benefits package (health insurance, 401k, paid time off, etc.) in addition to a substantial ownership package as well as potential performance bonus. As an AI-focused startup, Braintrust also provides opportunities for professional growth, continuous learning, and possible equity participation, aligning with the company’s success.